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  Get assistance online or by phone. Call 800.221.1991 Mon-Fri 8AM to 5PM EST. Emergency Phone Service available after 5PM.   Support information, by product, including common issues, frequently asked questions, instructions.   Find software updates, Service Packs, patches, device drivers, and downloadable Polaris products.   For non-technical assistance with product purchases, subscriptions, online services, events, training courses, and corporate sales.
OUR COMMITMENT TO CUSTOMER SERVICE

We believe that our customers should never settle for, or accept, anything less than the best service possible.

We realize that excellence in service does not come by accident, but rather from the results of hard work, proper use of judgment and intelligent effort.

We approach customer satisfaction in viewing all situations through the eyes of our customers as well as expending all efforts to get the customer to view the same situation through our eyes.

We believe that the customer is the best judge of quality service and that we will obtain consistent customer feedback to monitor our service.

 
VIRUS INFORMATION

 
ANNOUNCEMENTS
Service Pack 4 for Polaris 2001.03 is ready for general release. For those customers who wish to upgrade, please call and setup a time for implementation.
         
LINKS YOU CAN USE
The July edition of the Polaris Insider is now available.    Click Here

 

 

 
TOTALS FOR CURRENT MONTH (UPDATED WEEKLY)
SUPPORT POLL
CALLS OPEN IN TARGET CALLS CLOSED IN TARGET
47  95.74% 49 100.00%

Last updated: Wednesday, July 30, 2003

 
EMERGENCY PHONE STATUS

ONLINE (Normal Call-in procedure)

 

 

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